Cloud Computing Outlook

Orion Global Solutions: A Seamless Transformation During the Digital Age with Salesforce Experts

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Yacov Wrocherinsky, Founder & CEO, Orion Global SolutionsYacov Wrocherinsky, Founder & CEO
A technological revolution is taking the world to a converging commonality and is transforming the way people connect and communicate with each other. The new digital world has afforded consumers new products and services that exponentially increase the efficiency and pleasure in their personal lives. The rapid access to digital information has been made possible through CRM platforms, such as Salesforce, which drives the intelligent action that takes place in the physical world. Artificial Intelligence, Business Intelligence, digital marketing, social media, and many other technologies today merge together to allow companies to become truly customer centric and give them a remarkable experience. While businesses in the era of the Fourth Industrial Revolution are eager to embrace modernity, adopting digital transformation has now turned into a question of “when?” rather than “if?” Yacov Wrocherinsky—a CRM industry pioneer—seized the opportunity to help enterprises accelerate their digital transformation journeys by leveraging the Salesforce platform. He laid the cornerstone for Orion Global Solutions, a cloud advisory firm and a Salesforce Silver Partner, to assist clients in distinguishing their brand and guiding their digital transformations.

As the founder and CEO of Orion Global Solutions, Wrocherinsky assembled a skilled team of CRM consultants and solution architects to unleash the full potential of the Salesforce platform while ensuring that user adoption is achieved. Backed by a century of combined CRM experience, Orion Global Solutions’ team follows a proprietary Orion Methodology to understand the clients’ business processes and project requirements and meticulously align appropriate technology stacks on a CRM platform. This approach fosters a collaborative relationship with the clients and allows Orion Global Solutions to offer services and solutions to improve and maximize ROI.

With the values of community, creativity, respect, integrity, and results embedded at its core, Orion Global Solutions implements and leverages the Salesforce Platform using best practices, innovation and integration of powerful third-party apps to drive unparalleled CRM experience. With a customer-satisfaction rating of 9.85, 50+ Salesforce certifications, and proprietary methodology, it’s clear that Orion is a leader in their field. The company diligently focuses on select industries such as healthcare, financial services, high-tech, and manufacturing and strives to deepen their customer’s knowledge in AI & BI. “We constantly innovate and customize Salesforce solutions and are passionate about sharing strategic business advice to create a positive impact for both businesses and their customers,” states Wrocherinsky.

We constantly innovate and customize Salesforce solutions and are passionate about sharing strategic business advice to create a positive impact for both businesses and their customers

Orion is a leader in their industry and delivers their customers the most cutting-edge technology to their businesses which currently involves machine learning and AI-powered data which delivers key insights to all business functions and can predict future outcomes faster. Salesforce’s Einstein Analytics (implemented on the Salesforce Lightning Platform) does the heavy lifting and researching to offer smart recommendations which can easily save time and increase productivity. Orion’s unique capability lies in going beyond Salesforce consulting while also leveraging its in-depth CRM expertise to seamlessly implement and integrate the Salesforce platform with both cloud and legacy business solutions.

“With a reputation for successful complex integrations with QuickBooks, SAP, NetSuite, Sage and Microsoft, we equally focus on optimizing the investment by providing training and education on user adoption,” Wrocherinsky adds.

The robustness of Orion’s capabilities was on full display when a global organization offering over 1,000 products for 400 users across 239 countries approached the company to merge its various CRM Platforms from three businesses into one Salesforce platform. The organization lacked a centralized solution for customer data, one product catalog, and the ability to create customer-facing proposals. “The client followed a conventional method of producing rate cards and pricing information on spreadsheets, which hindered efficient quote and contract generation by the sales team,” explains Wrocherinsky. The team at Orion Global Solutions designed and implemented one Salesforce platform for their three businesses while also integrating with various order management systems to accommodate the complex business processes. Orion Global Solutions additionally implemented a full Mobile Device Management solution to maintain data integrity post large-scale cleansing and converted complex historical open opportunities into Salesforce. This year- long implementation empowered the global organization with standardized processes to improve cross-sell, quote and contract generation, and customer retention with a reduced deal cycle.

Orion’s team members have extensive experience with numerous Salesforce Products including Sales Cloud, Service Cloud, CPQ, Communities, Pardot, Marketing Cloud, Health Cloud, Finance Cloud, MDM, Einstein Analytics, BI - and a reputation for completing complex integrations with SAP, NetSuite, Sage and Microsoft ERP.